Level 2 Certificate in Customer Service for Health and Social Care Settings Distance Learning

This is a distance learning course, study from home.

This course typically takes 12 weeks to complete.

This course is distance learning, with the option of drop in support sessions at Channelside.

This course is fully funded for learners aged 19+ by The Adult Skills Fund.

Course Content

What Modules will you Study?

The objectives of this qualification are to help learners:

• develop an awareness of customer service in health and social care
• understand how to communicate effectively in a health and social care setting
• understand the needs of customers who access health and social care services
• understand teamwork in health and social care settings.

How long is the course?

12 weeks

Where will I learn?

Channelside Campus

How much will this course cost?

Please refer to the College fees policy, for more information please contact Student.Services@furness.ac.uk

Entry Requirements

What are the entry requirements?

There are no specific entry requirements other than an interest in the subject and a commitment to completing the course.

You may find it helpful if you have already achieved a level 1 qualification.

Progression

What opportunities will this lead to?

The objectives of this qualification are to help learners to: Progress to similar qualifications at a higher level.

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