Level 2 Healthcare Support Worker | Furness College
Level 2 Healthcare Support Worker

Level 2 Healthcare Support Worker

Course Content

What qualification will I achieve?

Successful apprentices on completion, will achieve the Level 2 Healthcare Support Worker Standard.

Functional skills in Maths and English would be achieved if the apprentices does not already hold the required qualification at the time of starting the apprenticeship standard.

How long is the course?

This apprenticeship will typically take 12 to 18 months.

How will I learn?

The apprenticeship will largely take place at the site of the employer, using day to day working activities to underpin knowledge that is learnt. A portion of the apprenticeship will take place at Furness College through classroom/workshop based learning. This is likely to be as part of a day release from the employer although each sector has differing delivery structure and this will be discussed with the employer and apprentice.

What subjects will I study?

The apprenticeship will cover a wide range of knowledge, skills and behaviours all of which will assist the student in their day to day work duties. These will include:


•    Communicate effectively with individuals, their families, carers and healthcare practitioners using a range of techniques, keeping information confidential. 
•    Handle information (record, report and store information) 
•    Support individuals with long term conditions, frailty and end of life care.
•    Demonstrate what it means in practise to provide person centered care and support
•    Use a range of techniques for infection prevention and control


•    Why it is important to communicate effectively at work
•    How to do routine clinical tasks (e.g. Check blood pressure, weight etc.) 
•    The main forms of mental ill health and their impact on people’s lives; and how to promote mental health and wellbeing.  
•    The meaning of ‘duty of care’ and why it is important, what support is available when you come across a difficult situation or when someone makes a complaint.


•    You will treat people with dignity, respecting individual's diversity, beliefs, culture, values, needs, privacy and preferences; show respect and empathy for those you work with; have the courage to challenge areas of concern and work to best practice; be adaptable, reliable and consistent; show discretion; show resilience and self-awareness. 

What is off-the-job training?

Off-the-job training is learning which is undertaken outside of the normal day-to-day working environment and leads towards the achievement of the apprenticeship. The 20% off-the-job training requirement is measured over the course of an apprenticeship, not per academic year. This is an essential part of the apprenticeship and therefore must take place during employed time and the apprentice must be paid for the off-the-job training.

How will I be assessed?

At the end of the apprenticeship students will be expected to take part in an end point assessment, this will assess how an apprentice can apply their skills, knowledge and behaviours acquired in their apprenticeship. 

Before taking the EPA, the apprentice will need to have met the below requirements: 

  • Satisfactorily completed training covering the skills, knowledge and behaviours as described in the standard
  • Achieved the Mandatory qualifications set out in the standard
  • Achieved the required English & Maths qualifications specified in the standard
  • Sufficient evidence in the form of a portfolio of evidence to allow the apprentice to consistently demonstrate knowledge, skills and behaviours as described in the standard.

The assessments carried out for this standard at the end of the apprenticeship are:

  • Multiple choice test. The apprentice sits the test which the independent assessor administers (60 minutes) 
  • Practical observation. The assessor observes the apprentice in the course of their normal work (minimum of 90 minutes)
  • Evidence portfolio and interview. The assessor assesses the evidence portfolio generated by the apprentice. The interview takes place between the assessor and the apprentice at the end of the assessment (minimum of 30 minutes, maximum of 60 minutes).

Programme Specification

Click here for full details and assessment plan.

Entry Requirements

What are the entry requirements?

There are no entry requirements to the apprenticeship but employers may run their own selection process. Apprentices without Level 1 English and Maths will need to achieve this level and take the test for Level 2 English and Maths prior to completion of their Apprenticeship.

Can I get more information?

For more information please contact us: T: 01229 825017 E: info@furness.ac.uk


What opportunities will this lead to?

Progression comes in a variety of ways after achieving the apprenticeship, which are:  

  • Progression onto HE Learning 
  • Progression onto Higher Apprenticeship levels 
  • The potential for advancement in their job role

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