Retail Team Leader Level 3 | Furness College
Retail Team Leader Level 3

Retail Team Leader Level 3

Course Content

What qualification will I achieve?

Successful apprentices on completion, will achieve the Retail Team Leader Standard Level 3.

Functional skills in Maths and English would be achieved if the apprentices does not already hold the required qualification at the time of starting the apprenticeship standard.

How long is the course?

This apprenticeship will typically take a minimum of 12 months.

How will I learn?

The apprenticeship will largely take place at the site of the employer, using day to day working activities to underpin knowledge that is learnt. A portion of the apprenticeship will take place at Furness College through classroom/workshop based learning. This is likely to be as part of a day release from the employer although each sector has differing delivery structure and this will be discussed with the employer and apprentice.

What subjects will I study?

The apprenticeship will cover a wide range of knowledge, skills and behaviours all of which will assist the student in their day to day work duties. These will include:

Knowledge- Understand the customer profile of the business, Understand the purpose of the business including its vision, objectives and brand. Understand how own actions and those of the team can contribute to the overall financial performance of the business. Understand how to support effective communication. Understand how the business is positioned externally in relation to local and online competitors. 

Skills- Support the achievement of financial targets by planning and monitoring resources. Use available information to coordinate the work of the team. Support the team to ensure they understand and engage in the marketing activities and plans. Communicate sales targets to the team and support them. Plan, organise, prioritise and oversee own and team members activities. Ensure team members are aware of and follow business policies relating to diversity. 

Behaviours- Act as a role model to champion excellent customer service by always looking to improve customers’ experience. Demonstrate personal responsibility for meeting the objectives of the team and the business. Proactive in looking for cost effective sales, promote all products and services confidently, demonstrating excellent knowledge and understanding of them. Positively challenge poor performance and reward excellent performance in line with business procedures. 

What is off-the-job training?

Off-the-job training is learning which is undertaken outside of the normal day-to-day working environment and leads towards the achievement of the apprenticeship. The 20% off-the-job training requirement is measured over the course of an apprenticeship, not per academic year. This is an essential part of the apprenticeship and therefore must take place during employed time and the apprentice must be paid for the off-the-job training.

How will I be assessed?

At the end of the apprenticeship students will be expected to take part in an end point assessment, this will assess how an apprentice can apply their skills, knowledge and behaviours acquired in their apprenticeship. Throughout the apprenticeship, students will build up a portfolio of work for discussion, which will compromise of evidence produced in the work place to show the apprentice has met the knowledge, skills and behaviours detailed in the standard.

Before taking the EPA, the apprentice will need to have met the below requirements:

  • Satisfactorily completed training covering the skills, knowledge and behaviours as described in the standard
  • Achieved the Mandatory qualifications set out in the standard
  • Achieved the required English & Maths qualifications specified in the standard
  • Sufficient evidence in the form of a portfolio of evidence to allow the apprentice to consistently demonstrate knowledge, skills and behaviours as described in the standard.

The three assessments carried out for this standard at the end of the apprenticeship are:

  1. On demand test
  2. Retail Business Project
  3. Professional Discussion

Programme Specification

Click here for full details and assessment plan.

Entry Requirements

What are the entry requirements?

Employers will set their own entry requirements, but it is expected that the individual would have worked with an operational role within the industry to start on this apprenticeship standard. Apprentices without English or Maths at Level 2 must achieve this prior to taking the end point assessment.

Can I get more information?

For more information please contact us: T: 01229 825017 E: info@furness.ac.uk


Typical job roles

Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures.

What opportunities will this lead to?

Progression comes in a variety of ways after achieving the apprenticeship, which are: 

  • Progression onto HE Learning 
  • Progression onto Higher Apprenticeship levels 
  • Progression from this apprenticeship could be into a junior retail management position.

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Contact Us Tel: 01229 825 017 (Channelside Campus)
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Email: info@furness.ac.uk
Business Support Tel: 01229 844 836
Email: businesssupport@furness.ac.uk