Course Content
1) Understanding customer service in the retail sector
2) Understanding the retail selling process
3) Understanding how individuals and teams contribute to the effectiveness of a retail business
4) Understanding how a retail business maintains health and safety on its premises
5) Understanding retail law
6) Understand how to deal with customer queries and complaints in a retail environment
7) Understanding the handling of customer payments in a retail business
8) Understanding the control, receipt and storage of stock in a retail business
For further details email: businesssupport@furness.ac.uk