Level 2 Certificate in Understanding Retail Operations

Course Content

1) Understanding customer service in the retail sector

2) Understanding the retail selling process

3) Understanding how individuals and teams contribute to the effectiveness of a retail business

4) Understanding how a retail business maintains health and safety on its premises

5) Understanding retail law

6) Understand how to deal with customer queries and complaints in a retail environment

7) Understanding the handling of customer payments in a retail business

8) Understanding the control, receipt and storage of stock in a retail business

For further details email: businesssupport@furness.ac.uk