Level 2 Certificate in Principles of Customer Service

Course Content

1) Principles of customer service and delivery

2) Understand customers

3) Understand employer organisations

4) Understand how to communicate with customers

5) Understand how to handle customer information

6) Understand how to resolve problems and deliver customer service to challenging customers

7) Understand how to develop customer relationships

For further details email: businesssupport@furness.ac.uk