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Level 2 Certificate in Principles of Customer Service

Course Content

1) Principles of customer service and delivery

2) Understand customers

3) Understand employer organisations

4) Understand how to communicate with customers

5) Understand how to handle customer information

6) Understand how to resolve problems and deliver customer service to challenging customers

7) Understand how to develop customer relationships

For further details email: businesssupport@furness.ac.uk


Channelside
Barrow-In-Furness
Cumbria
LA14 2PJ
Rating Lane
Barrow-In-Furness
Cumbria
LA13 9LE
Contact Us Tel: 01229 825 017 (Channelside Campus)
Tel: 01229 828 377 (Barrow Sixth Form College)
Email: info@furness.ac.uk
Business Support Tel: 01229 844 836
Email: businesssupport@furness.ac.uk
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