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Level 2 Certificate in Information, Advice and Guidance

Click here for the course specification.
For more information contact businesssupport@furness.ac.uk

Click here for the course specification.

For further details email: businesssupport@furness.ac.uk

Click here for the course specification.

For further details email: businesssupport@furness.ac.uk

Course Content

1) Understanding customer service in the retail sector

2) Understanding the retail selling process

3) Understanding how individuals and teams contribute to the effectiveness of a retail business

4) Understanding how a retail business maintains health and safety on its premises

5) Understanding retail law

6) Understand how to deal with customer queries and complaints in a retail environment

7) Understanding the handling of customer payments in a retail business

8) Understanding the control, receipt and storage of stock in a retail business

For further details email: businesssupport@furness.ac.uk

For further details email: businesssupport@furness.ac.uk

Course Content

1) Principles of customer service and delivery

2) Understand customers

3) Understand employer organisations

4) Understand how to communicate with customers

5) Understand how to handle customer information

6) Understand how to resolve problems and deliver customer service to challenging customers

7) Understand how to develop customer relationships

For further details email: businesssupport@furness.ac.uk

Click here for the course specification.

For further details email: businesssupport@furness.ac.uk


Channelside
Barrow-In-Furness
Cumbria
LA14 2PJ
Rating Lane
Barrow-In-Furness
Cumbria
LA13 9LE
Contact Us Tel: 01229 825 017 (Channelside Campus)
Tel: 01229 828 377 (Barrow Sixth Form College)
Email: info@furness.ac.uk
Business Support Tel: 01229 844 836
Email: businesssupport@furness.ac.uk
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