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Level 2 Certificate in Understanding Retail Operations

Course Content

1) Understanding customer service in the retail sector

2) Understanding the retail selling process

3) Understanding how individuals and teams contribute to the effectiveness of a retail business

4) Understanding how a retail business maintains health and safety on its premises

5) Understanding retail law

6) Understand how to deal with customer queries and complaints in a retail environment

7) Understanding the handling of customer payments in a retail business

8) Understanding the control, receipt and storage of stock in a retail business

For further details email: businesssupport@furness.ac.uk

Course Content

1) Explore principles of healthy eating

2) Consider nutritional needs of a variety of individuals

3) Use of food and nutritional information to plan a healthy diet

4) The principles of weight management

5) Understanding eating disorders

6) Principles of food safety for the home environment

For further details email: businesssupport@furness.ac.uk

For further details email: businesssupport@furness.ac.uk

Course Content

1) Principles of customer service and delivery

2) Understand customers

3) Understand employer organisations

4) Understand how to communicate with customers

5) Understand how to handle customer information

6) Understand how to resolve problems and deliver customer service to challenging customers

7) Understand how to develop customer relationships

For further details email: businesssupport@furness.ac.uk

Course Content

1) Equality and diversity in society

2) Equality and diversity in the community

3) Equality and diversity in the workplace

For further details email: businesssupport@furness.ac.uk


Channelside
Barrow-In-Furness
Cumbria
LA14 2PJ
Rating Lane
Barrow-In-Furness
Cumbria
LA13 9LE
Contact Us Tel: 01229 825 017 (Channelside Campus)
Tel: 01229 828 377 (Barrow Sixth Form College)
Email: info@furness.ac.uk
Business Support Tel: 01229 844 836
Email: businesssupport@furness.ac.uk
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