L2 Certificate in Understanding Excellence in Customer Service for Hospitality

This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector.

This is a distance learning qualification that typically takes 3-4 months to complete.
You may enrol at any time during the academic year.

Course Content

What Modules will you Study?

There are four madatory units:

Principles of customer service in the hospitality sector
Understand effective teamwork in the hospitality sector
Understand legislation and guidance relevant to the hospitality sector
Understand professional personal standards in the hospitality sector

Where will I learn?

Channelside Campus

How much will this course cost?

£125

Funding may be available for adults aged 19+, unemployed or earning less than £25,000 per year. Please contact us for more information at adultlearning@furness.ac.uk, 01229 825017.

Entry Requirements

What are the entry requirements?

There are no formal entry requirements, other than a genuine desire to learn, a commitment to complete the course.

Our adult learning courses are offered to learners aged 19 and over.

Progression

What opportunities will this lead to?

The qualification will support your understanding of communication, teamwork, professional standards and legislation that will be attractive to employers in the hospitality sector. Learners who achieve this qualification could progress to further study at level 3 or an apprenticeship in the hospitality and catering industry.

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