Level 3 Digital Support Technician | Furness College
Level 3 Digital Support Technician

Level 3 Digital Support Technician

Course Content

  • What will I learn?

The apprenticeship will cover a wide range of knowledge, skills and behaviours which will assist the student in their day to day work duties. These could include:

Skills –

  • Digital technologies
  • Data management
  • Digital security
  • Digital information management systems
  • Communication
  • Digital learning
  • Organisation policies and standards
  • Thinking skills
  • Business and decision-making skills

Knowledge –

  • The most common digital office technologies
  • Modern digital infrastructure
  • The importance of and the technologies for backing up data securely
  • How to apply the processes and procedures for the secure handling of data.
  • How to plan and organise own learning activities to maintain and develop digital skills

Behaviours –

  • Works independently and takes responsibility maintains productive and professional working environment with secure working practices
  • Uses own initiative when implementing digital technologies and when finding solutions
  • Resilient and positive mental attitude when dealing with difficult situations
  • Maintains thorough and organised approach to work when working with digital technologies and prioritising as appropriate.

What qualification will I achieve?

  • Successful apprentices on completion, will achieve the Digital Support Technician Level 3 Standard

  • Functional skills in Maths and English would be achieved if the apprentices does not already hold the required qualification at the time of starting the apprenticeship standard.

How long is the course?

  • This apprenticeship will typically take 15 months.

How will I learn?

  • The apprenticeship will largely take place at the site of the employer, using day to day working activities to underpin knowledge that is learnt. A portion of the apprenticeship will take place at Furness College through classroom/workshop based learning. This is likely to be as part of a day release from the employer although each sector has differing delivery structure and this will be discussed with the employer and apprentice.

What subjects will I study?

Data Analyst has two knowledge modules that apprentices must achieve these are: 1. Software Development Context & Methodologies, which is achieved through applied research, classroom provision and certified through a multiple choice examination. 2. Programming, which is achieved through applied research, classroom provision and certified through a multiple choice examination.

How will I be assessed?

At the end of the apprenticeship students will be expected to take part in an end point assessment, this will assess how an apprentice can apply their skills, knowledge and behaviours acquired in their apprenticeship. Throughout the apprenticeship, students will build up a portfolio of work for discussion, which will compromise of evidence produced in the work place to show the apprentice has met the knowledge, skills and behaviours detailed in the standard.
Before taking the EPA, the apprentice will need to have met the below requirements –
satisfactorily completed training covering the skills, knowledge and behaviours as described in the standard
*Achieved the Mandatory qualifications set out in the standard
*Achieved the required English & Maths qualifications specified in the standard
*Sufficient evidence in the form of a portfolio of evidence to allow the apprentice to consistently demonstrate knowledge, skills and behaviours as described in the standard.

The four assessments carried out for this standard at the end of the apprenticeship are –

  • Knowledge test
  • Case Study
  • Presentation
  • Interview

Are there any additional costs?

There are no additional costs for the apprentice to consider. If employers want information regarding financial costs and potential incentives towards taking on apprentices then please get in touch with the college.

Entry Requirements

What are the entry requirements?

Individual employers will set the selection criteria, but this is likely to include 5 GCSEs (especially English, mathematics and a science or technology subject); other relevant qualifications and experience; or an aptitude test with a focus on IT skills.

Can I get more information?

For more information please contact us: Telephone: 01229 825017 Email: info@furness.ac.uk Website: www.furness.ac.uk


Typical job roles

This apprenticeship is aimed at people currently in the below role of seeking employment in the below roles:

  • For Digital Applications Technicians:  Digital Coach, Digital Transformation Associate; ICT Support Analyst, Digital Champion, Database Administrator, Data Administrator, IT Operations Technician, Digital Applications Specialist and Digital Systems Operator.
  • For Digital Service Technicians: Service Centre Operator, Digital Service Advisor, Digital Service Support, Digital Service Agent; Applications and On-line Service Executive, Technical Support Professional, Digital Support Professional, and Operations Technical Specialist

What opportunities will this lead to?

- Progression comes in a variety of ways after achieving the apprenticeship, which are:   

  • Progression onto HE Learning
  •  Progression onto Higher Apprenticeship levels
  •  The potential for advancement in their job role
  • Those completing the Digital Support Technician apprenticeship will be recognised for entry onto the BCS, the Chartered Institute for IT, Register of IT Technicians confirming SFIA level 3 professional competence. Those completing the apprenticeship can apply for registration.

LA14 2PJ
Rating Lane
LA13 9LE
Contact Us Tel: 01229 825 017 (Channelside Campus)
Tel: 01229 828 377 (Barrow Sixth Form College)
Email: info@furness.ac.uk
Business Support Tel: 01229 844 836
Email: businesssupport@furness.ac.uk