C&G Level 2 NVQ Diploma in Hospitality Services (QCF)

Summary

This City & Guilds qualification is proof that you have the right skills to do your job well. You can be confident your qualification is well respected and valued within the Hospitality industry.

This programme is intended for people who work in the following areas:
• Front of house (Hotels)
• Housekeeping (Care Homes, Hospitals, Schools, Universities etc.)
• Food and Drink Service (Hospitality, Care Homes, Public Bars)
• Food Preparation and Cooking (Kitchen Staff)

What subjects will I study?

There are 9 units to undertake
Mandatory Units(15 credits)
• Maintain a safe, hygienic and secure working environment.
• Give customers a positive impression of yourself and your organisation.
• Work effectively as part of a hospitality team.
• Maintain food safety when storing and preparing and cooking food
• OR Maintain food safety when storing, holding and serving food

Optional units (not working with food 22 credits)

Reception
• Deal with Communications as part of the reception function
• Deal with the arrival of customers
• Deal with Bookings
• Prepare customers accounts and deal with departures
• Resolve customer service problems
• Identity and provide tourism related information and advice
• Produce documents in a business environment
• Use Office Equipment
• Handle mail and book external services
• Provide reception services
• Store and retrieve information

Housekeeping
• Collect linen and make beds
• Cleaning and servicing a range of housekeeping areas
• Use of different chemicals and equipment in housekeeping
• Maintain housekeeping supplies
• Clean, maintain and protect hard floors
• Clean and maintain soft floors and furnishings
• Provide a linen service
• Carry out period room servicing and deep cleaning
• Clean windows from the inside

Optional units working with food(22 credits)

Food and Beverage Service
• Prepare and clear areas for counter/takeaway service
• Provide a counter/takeaway service
• Prepare and clear areas for table service
• Serve food at the table
• Provide a silver service
• Convert a room for dining
• Provide a buffet and carvery service
• Prepare and clear bar area
• Prepare alcoholic and soft drinks
• Prepare and serve wines
• Prepare and serve cocktails
• Prepare and serve wines
• Maintain cellars and kegs
• Clean drinks dispense lines
• Prepare and serve dispensed and instant hot drinks
• Prepare instant hot drinks using specialist equipment
• Receive store and issue drinks stock

Food Preparation and Cooking:
• Prepare and finish simple salad and fruit dishes.
• Prepare and cook fish
• Prepare and cook meat and poultry
• Prepare hot and cold sandwiches
• Complete kitchen documentation
• Set up and close a kitchen
• Prepare and present food for cold presentation
• Produce basic fish dishes
• Produce basic vegetable dishes
• Produce basic rice, pulse and grain dishes
• Produce basic pasta dishes
• Prepare, cook and finish basic pulse dishes.
• Produce basic egg dishes

Generic units
• Provide tourism information services to customers
• Resolve customer service problems
• Promote additional services or products to customers
• Deal with customers across the language divide
• Maintain customer service through effective handover
• Maintain and deal with payments
• Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector

Proposed Delivery Format:
The qualification takes 6-9 months to complete in the workplace depending on the individual.

How will I be assessed?

The NVQ is assessed on practical aptitude and a portfolio of work.

How long is the course?

The NVQ is work-based and is designed to reflect the skills and knowledge of people who work in the hospitality industry. The qualification is taken over 6-9 months depending on each individual.

Can I get more information?

For more information please contact us:
T: 01229 825017
E: info@furness.ac.uk
www.furness.ac.uk

Simply submit your enquiry to us & we will email or call you back

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